Supporting Your Journey, Every Step of the Way
Live Help & Support
Need help? You’re in the right place. Whether youโre having trouble logging in, resetting your password, or figuring out how to get academic assistance, this page will guide you to the right support path.
Need Help? We’re Open Monday–Friday, 8am–5pm CST
When to Call vs. When to Use the Help Desk
If you’re already enrolled, the fastest way to get help is by submitting a Help Desk ticket through your Learn Stage account. This ensures your request is tracked and sent to the right team. For non-enrolled students, urgent issues, or password resets, please call us during business hours.
Call Us: 1-800-620-3844
Call/Chat Us When:
You’re an enrolled student who needs urgent account or billing help during business hours
You can’t log in and need a password reset (for security, this must be handled by phone)
You prefer to speak directly with our team
Not enrolled yet? Ask about programs or tuition and we’ll follow up.
**For Enrolled Students**
Create a Help Desk Ticket
You need help with a course, assignment, or quiz
You have questions about grades, billing, or re-enrollment
You need transcripts, diploma reprints, or other registrar requests
You want to track your request and communicate with support directly inside Learn Stage
Want instructions?
Click below to see our step-by-step guide on how to create a Help Desk Ticket in Learn Stage.
Requesting Official Transcripts
If you’re applying to a college, employer, military branch, or licensing agency, please use our secure online transcript service:
๐ Request Official Transcript via Parchment
If you need help with Parchment - follow our step-by-step guide here.
If you have any trouble, please contact Parchment Support at 847-716-3005 or Parchment Chat Support